CipherHealth’s follow-up platform, Voice, received the highest overall score of 94.4 and was recognized as a top performer in multiple areas in KLAS’ “Patient Outreach 2016: Driving Outcomes – From no-shows to better health” report.
The report incorporates evaluations from 134 providers at hospitals and clinics. CipherHealth scored significantly above market average for key performance indicators in patient outreach, including Synchronization with EMR/PM, Analytics and Customization, and Efficiency in Communicating with Large Populations. Additionally, 100 percent of surveyed customers said CipherHealth keeps its promises regarding service and support. The company also stood out as the highest performing vendor in the Patient-Response Tracking area and was praised for its ability to meet providers’ original goals and expectations.
When asked about the KLAS rankings, CipherHealth Co-Founder Alex Hejnosz said, “As a company we strive to exceed client expectations both in service and results. We have shown that by focusing on delivering the best technology with the best support, we can help providers achieve tremendous success in outcomes, satisfaction, and efficiency.”
On the ability to synchronize with EMRs, a director of patient experience said, “We didn’t get an EMR until recently, and CipherHealth really took the lead on integrating our EMR with Voice because of their experience with other hospitals. They completely drove that process with their communication, their IT assistance, and so many other things. They made the integration process almost seamless for us, and that was excellent.”
On the customization side, a medical director said, “CipherHealth has some really good scripts for various diagnoses. They have done their homework about the healthcare industry and which diagnoses have the highest readmission rates, such as heart failure or pneumonia.”
*The above are selected commentaries that may not represent the whole of provider sentiment related to this product or service. Visit KLASresearch.com for a complete view.
The findings from the KLAS report underscore CipherHealth’s dedication to helping healthcare providers improve patient-centered care.
