AHA to CMS: Healthcare navigators are a valuable resource

The American Hospital Association expressed support for the use of healthcare navigators by hospitals and health systems to help patients find, access and understand financial assistance programs designed to pay for healthcare services, according to a Nov. 11 letter to CMS. 

Advertisement

The AHA cited inadequate healthcare coverage as a driving force behind patients’ need for financial assistance. The group also said hospitals have reported hesitancy from both insured and uninsured patients regarding financial assistance applications. These factors result in an administrative burden for healthcare workers, the AHA said.  

“Navigators are already trusted community resources for navigating health insurance coverage and would be a great asset in helping to reach patients who are otherwise not accessing available financial assistance,” the AHA said in the letter.

At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.

Register to Attend Webinar

New language access rules are reshaping patient experience: Lessons from Denver Health and UnityPoint Health

Monday, August 10
12:00 PM - 1:00 PM CDT

Presenters: Dipak Patel, GLOBOTyler Gegen, MBA, FACHE, CPXP, UnityPoint HealthMaria Pamboukis, M.D. CPXP., Denver Health

Advertisement

Next Up in Patient Experience

Advertisement

Comments are closed.