Tebra surveyed 1,221 in November to assess their healthcare preferences, according to the report.
Patients were asked, “Besides quality of care, what do you want most from a healthcare provider?” Here is how they responded:
1. Available appointments when needed: 62 percent
2. Prompt responses to questions and concerns: 55 percent
3. A welcoming staff: 53 percent
4. A good listener: 50 percent
5. A short wait: 47 percent
6. Online access to health records: 41 percent
7. Flexible hours/late hours: 37 percent
8. Option to book appointment online: 36 percent
9. Option for a telehealth appointment: 23 percent
10. Ability to pay online: 22 percent
Read the full report here.
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