MGMA surveyed 800 practices, including both physician-owned and hospital-owned groups, as well as a number of specialties. Analysis revealed 85 percent of practices conduct patient satisfaction surveys and more than 70 percent of practices conduct said surveys at least monthly, if not more often. Data also indicated 61 percent of practices have taken actions to improve wait times.
“From what time the doors open to how long a patient waits in an exam room, operations affect a practice’s bottom line as well as its ability to deliver quality care to patients,” said Halee Fischer-Wright, MD, president and CEO of MGMA. “As patients increasingly have more options for receiving care, it’s essential for practices to have benchmarking data to identify tactics that best improve patients’ experiences.”
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