74% of healthcare execs want to automate patient experience solutions: 7 survey insights

In a value-based healthcare system, hospital leaders are increasingly looking for better ways to improve their patients' care experiences — and those solutions often involve automated technology — according to a joint Conversa Health and World Business Research survey.

For the report, the two companies analyzed responses from 134 healthcare executives to gain insight into how hospital leaders value and use automated healthcare technologies.

Here are seven survey insights.

1. Nearly 44 percent of respondents indicated their organization employs a chief patient experience officer or some equivalent.

2. The majority (74 percent) of respondents expressed interest in using automated healthcare technologies or artificial intelligence solutions to improve patient engagement.

3. Within the next 24 months, 79 percent of healthcare providers said they will launch automated healthcare solutions.

4. Nearly all respondents (91 percent) are interested in collecting and using patient-generated health data, and 49 percent of respondents are either finished with or in the process of integrating PGHD to improve patient experience.

5. The most popular types of PGHD organizations are gathering include health history (73 percent), treatment history (64 percent), lifestyle and social data (59 percent) and symptoms data (52 percent).

6. Patient portal entry (66 percent) is the No. 1 way organizations said they are collecting PGHD, followed by telephone calls with patients (53 percent) and patient apps (27 percent).

7. Twenty-three percent of respondents said their organizations use PGHD daily in their patient engagement initiatives.

Click here to view the full report.

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