23% of healthcare consumers switched primary care physicians more than once in the last 5 years: 7 things to know

Create powered by Brighton Health Plan Solutions recently commissioned a survey asking consumers about their healthcare choices.

The survey, conducted in partnership with research firm Morning Consult, involved 2,201 adults nationwide. 

Here are seven findings.

1. Quality of services is the most important factor when choosing a physician, followed by health plan coverage and cost of services, the survey showed.

2. Respondents said it is more likely they'll recommend their favorite TV show to a friend or colleague than their primary care physician or specialty physicians. Thirty-two percent of respondents reported they are "very likely" to recommend their favorite TV show, compared to 29 percent for their primary care physician and 27 percent for their specialty physicians.

3. Respondents said they feel more loyal to their primary care physician over their favorite TV show and specialist physicians, according to the survey. Thirty percent of respondents said they feel "very loyal" to their primary care physician, while 27 percent said they feel "very loyal" to their favorite TV show and 27 percent said they feel "very loyal" to their specialty physicians.

4. But 23 percent of respondents reported switching their primary care physician more than once in the last five years.

5. Seventy-four percent of respondents have not used a physician in another state over the past year.

6. The survey found 40 percent of respondents have only received care from one health system in the past year.

7. More than half of respondents are not willing to travel more than 30 minutes to visit a primary care physician.

Read more about the survey findings here

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