A study, published in The Joint Commission Journal on Quality and Patient Safety, evaluated the feasibility and fidelity of a reporting system called Co-Worker Observation System (CORS) to address disrespectful behavior among staff nurses. CORS has been previously used among physicians and advanced practice providers, according to the Jan. 3 release from The Joint Commission.
CORS was implemented at three academic medical centers — Keck Medicine of the University of Southern California in Los Angeles, University of Iowa Health Care in Iowa City and Vanderbilt University Medical Center in Nashville, Tenn. — and received reports from Sept. 1 2019, to Aug. 21, 2021. A total of 590 reports of unprofessional behavior were submitted across the three organizations. Each report was screened through natural language processing software and referred to a trained peer messenger to share the observations with the nurse.
Most reports included more than one instance of unprofessional behavior, totaling 1,387 instances:
- Clear and respectful communication — 48.8 percent
- Responsibility — 33.3 percent
- Appropriate medical care — 6.8 percent
- Professional integrity — 5.9 percent
- Report of concern/possibly egregious — 5.2 percent
Researchers said the study shows CORS can be implemented with staff nurses when there is adequate nursing infrastructure.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.