Why patients don't use online scheduling

Nearly half of patients have yet to schedule a medical visit online, according to a survey by healthcare communications firm Jarrard Inc.

Thirty-five percent of patients have booked an appointment through a website (such as a patient portal) on a computer, while 19% have scheduled a visit via a smartphone, per the survey of 1,034 U.S. adults in late March and early April. Half of patients say they still prefer making appointments by phone.

Of the 43% of patients who haven't scheduled online, here are the main reasons why, the May report found:

1. Provider doesn't offer: 22%

2. Unfamiliar with online scheduling: 21%

3. Can't get appointment soon enough: 17%

4. Other: 15%

5. Platform isn't effective: 8%

6. Unsure type of appointment needed: 7%

7. Don't have resources (computer/internet): 4%

8. Can't remember login: 3%

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