Northwestern Medicine and Medallia, a customer experience platform, have co-developed the Medallia Magnet Solution to automate the Magnet survey administration and reporting requirements for hospitals, according to a April 12 press release.
The Magnet survey is an accreditation program developed by the American Nurses Credentialing Center in which healthcare organizations can receive the accreditation by having nursing excellence and quality patient outcomes.
The new technology will help hospital’s deploy an automated, real-time solution to help increase team engagement, drive continuous process improvement and manage everything from survey management to Magnet-ready reporting.
“As a health system driven by our ‘patients first’ mission, having hospitals that are Magnet designated demonstrates our commitment and investment in our nurses to enable them to provide compassionate care to our patients,” said Kristin Ramsey, MSN, RN, senior vice president and Wood-Prince Family chief nurse executive of Northwestern Memorial Hospital. “The creation of this solution will automate the data collection and provide real-time insights, allowing hospitals to focus greater attention on improving the patient care experience.”
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