Mercy pursuing dozens of use cases for AI

St. Louis-based Mercy said numerous uses for AI will be launched in 2024, The Oklahoman reported Oct. 17. 

"With Microsoft, we are exploring more than four dozen uses of AI and will launch multiple new AI use cases by the middle of next year to transform care and experiences for patients and co-workers," Joe Kelly, Mercy's executive vice president of transformation and business development officer, told the publication. "This is predictive, proactive and personalized care at its best."

The health system teamed up with Microsoft in September to use its generative AI tools to recommend follow-up actions during initial patient calls and to use AI-assisted communication to help patients understand their lab results.

Steve Mackin, Mercy's president and CEO, said the collaboration with the tech giant is "creating a new path for health systems."

"We are working shoulder to shoulder to combine our 200-year heritage in healthcare and Microsoft's extensive expertise in cloud and AI to enhance care for the patients we serve and improve the working experience for our physicians, advanced providers, nurses and all co-workers," he said. 

According to Mr. Mackin, by using this technology, Mercy will have the ability to "innovate better healthcare for all."

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