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St. Charles Bend (Ore.) hospital and the union that represents its nurses are bringing in a federal mediator after 17 negotiation sessions over nearly five months have been unsuccessful in producing a contract, according to The Bulletin.

ICD-10 will highlight the many different reasons why a person is seeking medical attention. But, not every organization is ready for this undertaking.

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Nurses at Coupeville, Wash.-based Whidbey General Hospital rallied Aug. 13 as the Washington State Nurses Association — the union that represents them — and hospital management continue to try to agree on a contract, according to a Whidbey News-Times.

I've worked with hospitals to improve patient satisfaction rates for years and we've seen that the first stop in the patient's journey – the call center – can set the tone for the rest of the experience.

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