New Research Explores Impact of Employee Attitudes on Clinical Performance

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Employee attitudes and behaviors have a direct impact on clinical and patient experience measures, according to research by Towers Watson.

Towers Watson shares specific research findings on employee attitudes and patient care outcomes in its new whitepaper, "When We're Feeling Better, They're Feeling Better: How Hospitals Can Impact Employee Behavior to Drive Better Care Outcomes."

A sample of the findings include:

  • Organizations with more favorable employee opinions are more likely to have higher HCAHPS measures of overall hospital rating and nurse communication.
  • Organizations with more favorable employee opinions are more likely to have safer workplaces and reduced absenteeism.
  • Organizations with more favorable employee opinions are more likely to have higher quality ratings. For example, organizations in the top quartile for employee opinions had bloodstream infection rates that were 150 percent lower than bottom-quartile organizations.

Further, two aspects of employee opinion consistently link with the patient care outcomes. Specifically, performance is better in environments with more positive employee attitudes regarding:

  • Leadership's ability to set the tone by reinforcing core values (that is, patient satisfaction and quality) through communications and actions.  
  • Leaders and local managers providing consistent on-the-job support to employees.

To download the complete whitepaper, click here.

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