Editor’s Note: This article originally appeared on Cerner’s website.
Consumers expect more from their health care experiences. A personalized experience for the consumer is quickly becoming the norm and an active driver in preference and choice. With these attitudes guiding consumer decisions, health care institutions are implementing and learning to use tools that enable them to best understand, care for and retain patients and customers.
Connecting with health care consumers
Customer relationship management (CRM) technologies help deepen relationships and manage interactions with customers (and providers) by connecting more information than ever about patients and populations. CRM also opens opportunities for better care engagement for clinicians, supplying them with actionable insight at the point of care. A CRM system goes beyond health data to provide insights on how a consumer may best engage in their health and care. This is information that has historically been a challenge to capture, but an important piece to the puzzle as the industry shifts to a more connected, value-based approach. Click here to continue>>
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