Editor’s Note: This blog originally appeared on Select International’s website.
Clients frequently ask, “Should we start improving our hiring efforts at the top or the bottom of the organization?” What they are asking is should they start with leadership or frontline staff? Some think that it only makes sense to start with leadership because leadership sets the direction. Accordingly, having the right leaders in place is critical to building a high-performance culture.
Others think they should start with the people who are interacting with patients every day – as those interactions drive the patient experience. Choosing better leaders may not have an impact right away, but starting with nurses, techs, nursing aides, and medical assistants can change your culture and the patient experience pretty quickly.
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