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Leadership & Management

For 21 years, Bruce Crowther has been president and CEO of Northwest Community Hospital, a 431-bed, stand-alone facility in Arlington Heights, Ill., outside of Chicago. Here Mr. Crowther predicts four changes hospitals will undergo in the next five years.

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With a sharpened focus on efficiency, quality of care and lower cost, hospital benchmarking is gaining momentum and becoming an effective measurement tool. Becker’s Hospital Review recently published 40 Hospital Benchmarks on hospital operations, finances, quality and patient satisfaction. Once…

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