Rarely has healthcare led other industries in customer service, says Paul Spiegelman, founder and CEO of patient experience company Beryl. For years, healthcare facilities have operated on the assumption that, "If you build it, they will come" — that the…
Leadership & Management
The nation’s top five health insurers made $11.7 billion in profits in 2010, according to a release from Rep. Pete Stark (D-Calif.).
The General Hospital Corporation and Massachusetts General Physicians Organization, representing Massachusetts General Hospital in Boston, has agreed to pay the U.S. government $1 million to settle allegations that the hospital system violated the HIPAA privacy rule, according to a news…
Fifty-two hospitals in upstate New York received more than $19 million in collective quality improvement incentive payments last year from Univera and Excellus BlueCross BlueShield, according to a Buffalo News report.
Since Medicaid coverage will expand significantly under the Patient Protection and Affordable Care Act starting in 2014, states may find it challenging to find primary care for the future Medicaid population due to a shortage of primary care physicians, according…
Advertisement
The HHS Office of the Inspector General has released an advisory opinion regarding a proposal by a network of pediatric charity hospitals to begin billing third-party payors, including federal healthcare programs, while waiving cost-sharing amounts to patients regardless of financial…
Blue Cross Blue Shield Illinois, the state’s largest health insurance company, will pay $25 million to settle allegations that it denied coverage to sick children by shifting their expensive claims to the state’s Medicaid program, according to a news release…
Anesthesiologist Allen R. Foster, MD, of Knoxville, Tenn., has pleaded guilty to charges of healthcare fraud by billing TennCare and Medicare for face-to-face visits with patients that never occurred, according to a Knoxville News Sentinel report. Dr. Foster operated pain…
A new study finds high patient satisfaction scores and use of discharge planning were more closely linked to low readmission rates than were clinical performance measures, according to study in the American Journal of Managed Care.
The following is an excerpt of a white paper of the same title available through a paid membership to The Beryl Institute. To learn more about obtaining a copy of the paper or becoming a member of The Beryl Institute,…