Note: A survey of more than 1.6 million patients treated at 1,908 hospitals nationwide in 2010 gauged their experiences and how satisfied they were with the treatment they received in the emergency department. Major metro areas are defined by populations of at least 1 million.
1. Miami-Ft. Lauderdale — 87.0
2. Hartford, Conn. — 86.8
3. Indianapolis — 86.5
4. Columbus, Ohio — 86.4
5. Milwaukee — 86.2
6. New Orleans — 85.6
7. Boston — 85.6
8. Philadelphia — 85.6
9. Detroit — 85.3
10. Chicago — 85.2
An additional key finding from the survey is that regardless of what metro area patients are in, they placed the highest priority on being kept informed about emergency department delays. Being well-informed had a higher emphasis over other factors, such as how well pain was controlled and overall rating of the care received.
Read the Press Ganey news release about emergency department patient satisfaction.
Related Articles on Patient Satisfaction:
Study: Discussing Faith Increases Patient Satisfaction
5 Tips to Improve a Hospital’s Brand
Survey Shows Healthcare Executives Highly Concerned With Patient Safety, Satisfaction
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