Becker's Speaker Series: 4 questions with Advocate Health Care Vice President of Clinical Information, Anupam Goel

Anupam Goel, Vice President, Clinical Information, Advocate Health Care

On Thursday, Sepember 21, Anupam Goel will speak on a panel at Becker's Hospital Review 3rd Annual Health IT + Revenue Cycle Conference. As part of an ongoing series, Becker's is talking to healthcare leaders who plan to speak at the conference, which will take place September 21 through September 23 in Chicago.

To learn more about the conference and Anupam's session, click here.

Question: Looking at your IT budget, what is one item or expense that has surprised you in terms of ROI? How so?Goel Anupam headshot

Anupam Goel: Using both voice-to-text and natural language processing to enter and extract information from physician documentation. The opportunities to reduce full-time equivalents for manual chart review have been impressive.

Q: Finding top tech talent is always a challenge. Say a CIO called you up today to ask for an interview question that would distinguish the best candidates from the mid- to low-performers. What question do you suggest he or she ask?

AG: How might you better understand your end-users' needs if you suspect they differ significantly from a submitted change request?

Q: We spend a lot of timing talking about the exciting innovation modernizing healthcare. It's also helpful to acknowledge what we've let go of. What is one form of technology, one process or one idea that once seemed routine to you but is now endangered if not extinct? What existed in your organization 2-5 years ago but not anymore?

AG: Handouts for patients prior to discharge. Moving relevant patient information online appears to be a good long-term bet.

Q: Tell us about the last time you were truly, wildly amazed by technology. What did you see?

AG: I was part of a vendor pilot two years ago. Accessing patient information from a mobile device with most of the functionality that one would expect from a desktop application was (and still is) pretty amazing.

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