On May 19th, Dr. Grider will serve on the panel “Using Predictive Analytics to Address Re-admissions” at Becker’s Hospital Review 3rd Annual Health IT + Clinical Leadership + Pharmacy Conference. As part of an ongoing series, Becker’s is talking to healthcare leaders who plan to speak at the conference, which will take place on May 19-21, 2020 in Chicago.
To learn more about the conference and Dr. Grider’s session, click here.
Question: What initiative are you most excited about today at your healthcare organization? How will it affect the future of healthcare delivery?
Jay Grider: Our quality and safety initiatives designed to reform our organization from a complex academic medical center delivering tertiary/quaternary care toward cementing our vision as all of these thing adding in the reduction in care variation promises to produce a high-reliability organization that equipped to deliver on our promise to the commonwealth of Kentucky and the region while also preparing for value-based payment.
Q: When it comes to innovation, what are some common pitfalls you see healthcare organizations making?
JG: The enemy of the current great idea is… the next great idea. Laser-like focus on the delivery of a program or initiative is always the biggest distractor. You get 60% of the way towards your goal and you begin to rally enthusiasm for the next hill but your team misinterprets that as a charge to a new hill. As a result, you mixed results and people become disheartened because true lasting change does not become engrained in the culture.
Q: What is the most important lesson you’ve learned about delivering excellent patient experience?
JG: If it is irrelevant to the person giving care at the bedside every great ‘idea’ you have to improve things will fail. Teaching the front line a) how to problem solve, b) how to engage their one up and c) having the top-level management trust the signals from the front line staff is key improving and cementing an excellent patient experience. Healthcare isn’t delivered by systems but by people who are freed up to do the care. Healthcare systems can certainly, however, interfere with care delivery. As such the provider and team are fighting disease AND the system. It is imperative to eliminate this ‘extra work’.
Q: What future health IT capability will have the most significant impact on clinical workflows or patient outcomes?
JG: An electronic record that truly functioned like a clinician works intuitively and easily. That is the easy answer, right? Also, point of care and moment to moment predictive analytics immediately available to the clinician to know and prioritize who is at greatest risk. Risk of decline, readmission, non-compliance, no-show, etc.
Aney Abraham, Associate Vice President of Medical, Oncology & Cardiology Nursing for Rush University Medical Center and Faculty Assistant Professor for Rush University College of Nursing
At Becker's 4th Annual CEO + CFO Roundtable, taking place November 2–5 in Chicago, more than 1,500 hospital and health system executives tackle decisions that determine whether organizations thrive or merely survive: protecting margins under cost pressure, choosing where to grow, renegotiating payer relationships, stabilizing the workforce and proving real ROI on technology. This is where leaders work through them together, face-to-face. Apply for complimentary registration now.
