On May 25th, Alpa will serve on a keynote panel at Becker’s Hospital Review 11th Annual Meeting. As part of an ongoing series, Becker’s is talking to healthcare leaders who plan to speak at the conference, which will take place on May 24-26, 2021 in Chicago.
To learn more about the conference and Alpa’s session, click here.
Question: What initiative are you most excited about today at your healthcare organization? How will it affect the future of healthcare delivery?
Alpa Vyas: I am most excited about how we are thinking about the “connected experience” for patients and families. This can mean “connected” through technology as well as “connected” through empathetic and compassion-based interactions. We are working to understand the unmet needs of our patients, families, staff and physicians to better design products and services to improve the overall experience. I believe that as technology accelerates and becomes more integrated into healthcare delivery we cannot ignore the core of human interactions and the impact they have on health, healing and recovery.
Q: When it comes to innovation, what are some common pitfalls you see healthcare organizations making?
AV: Based on my observations, assuming a solution that has worked for one organization will work for yours. Understanding your organization’s culture, the readiness for change and ultimately the needs of your constituents should align with new innovations. This may also result in the inability to scale beyond pilots or proofs of concepts.
Q: What is the most important lesson you’ve learned about delivering excellent patient experience?
AV: The most important lesson I have learned about delivering an excellent patient experience is consistency – every patient, every time – not most of the time. This includes key interactions, behaviors, follow-up and closing the loop for patients and families who are constantly navigating the complex healthcare system.
Q: What future health IT capability will have the most significant impact on clinical workflows or patient outcomes?
AV: There have been significant efforts across the technology landscape to help improve clinical workflows and patient outcomes. Predictive analytics-driven through AI and machine learning represent a major opportunity to impact both clinical workflows and patient outcomes. In addition, being able to deliver care through different channels to improve convenience, cost and access for various patient populations. Fundamentally, the industry needs to continue to evaluate and progress interoperability challenges.
At Becker's 4th Annual CEO + CFO Roundtable, taking place November 2–5 in Chicago, more than 1,500 hospital and health system executives tackle decisions that determine whether organizations thrive or merely survive: protecting margins under cost pressure, choosing where to grow, renegotiating payer relationships, stabilizing the workforce and proving real ROI on technology. This is where leaders work through them together, face-to-face. Apply for complimentary registration now.
