AI, shifting customer needs top 12-month CEO agendas

The latest EY CEO Outlook Pulse survey of 1,200 global executives, featuring a new Global CEO Confidence Index, identifies key disruptive issues that will drive CEO actions in the next 12 months.

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As part of the survey, CEOs were asked what they saw as the top disruptive forces that will drive most industry change and key markets over the next 12 months.

CEOs named emerging technology, including AI, is the top disruptor (38%), followed by changing customer needs (36%), regulatory pressures (35%), geopolitical and economic shifts (35%), elevated capital costs (33%) and supply chain pressures (33%).

“CEOs’ areas of focus are a reflection of the rapidly evolving business landscape, and our survey shows their eyes are on emerging technology and AI, changing customer behaviors and macroeconomic uncertainty as key disruptive forces,” EY wrote. 

Among CEOs in the Western Hemisphere, changing customer needs was the top disruptor (36%), followed by supply chain pressures (35%), regulatory pressures (35%), climate change and environmental issues (34%), and elevated cost of capital (33%).

To read the full report, click here.

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