4 Drivers of Cultural Transformation in Healthcare

At the Becker's Hospital Review Annual Meeting in Chicago May 10, Arturo Polizzi, chief human resource officer of Toledo, Ohio-based ProMedica, discussed how to transform a healthcare organization's culture.

He said the following factors drive cultural change:

•    Leadership. Leaders need to be transparent and set expectations.
•    Vision. ProMedica had groups of employees design culture maps to illustrate the current state of the organization and the desired state.
•    Right systems. ProMedica is looking at Lean as a system for performance improvement.
•    A culture focus and plan.

Mr. Polizzi said one of the keys to transforming an organization's culture is actually taking action rather than getting stuck in the discussion phase. "Don't [just] talk about it; do something about it," he said.


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