She answers the question: what is the most interesting patient-facing innovation you are working on today?
Susan Murphy: In high-tech environments like hospitals, it is important for nurses, physicians, and other care team members to have high-touch moments with patients and families. To create these moments, we use many methods of engagement, including innovative technology. Among the human-centered innovations we use is a mobile rounding solution with sentiment analysis that helps nurse leaders proactively capture, address and track patient and family feedback in real-time. Mobile rounding is one of many patient-facing innovations within our Patient Experience and Engagement Program. We place a premium on building trusted relationships with our patients and empower them to share their voices and make shared decisions about their care plans.
Join us for the Becker’s Hospital Review 3rd Annual Health IT + Clinical Leadership + Pharmacy Conference, May 19-21, 2020 in Chicago. Topics include artificial intelligence, telehealth, data analytics, clinician burnout, population health, pharmaceutical care and more. Learn more and register here. For more information about exhibitor and sponsorship opportunities, contact Maggie Dunne at events@beckershealthcare.com.
More articles on health IT:
How technology is boosting the physician and patient experience at Jefferson University Hospitals
Behind the Apple Health partnership: Allscripts CEO Paul Black shares key insights
How UC Irvine Health is navigating patient engagement efforts: Q&A with Sriram Bharadwaj
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
