Picture this: someone is seriously injured in a car accident on a rural highway. Within moments, paramedics arrive, and as they stabilize the patient, they also connect—virtually—with an emergency physician through Avel eCare’s telemedicine services. At 70 miles per hour, in the back of a moving ambulance, the patient is already receiving expert trauma care.
When they reach the hospital’s emergency room, the same virtual team that provided support in the ambulance is already communicating with the on-site clinicians. There’s no handoff delay. There’s no repetition. It’s seamless, consistent care—delivered through Avel eCare—every step of the way.
And if that patient needs intensive care or admission to the hospital, our Avel ICU and Hospitalist teams are there too. The patient and the bedside team have virtual support from board-certified physicians and nurses around the clock, ensuring the same level of expertise, compassion, and continuity that began on the roadside.
This is not a hypothetical scenario. This is happening today in hospitals and EMS units across America. And this is the future of healthcare: consistent, connected, high-quality care, delivered when and where it’s needed most.
Why Consistency of Care Matters
As an emergency physician with over 20 years at the bedside, I know how fragmented care can be. In a traditional system, a patient may be treated by different providers at each step—EMS, emergency, inpatient care, ICU—each with varying levels of communication and handoff efficiency.
But at Avel eCare, we’ve created a virtual hospital model that bridges those gaps for over 1,200 customers across the country. Whether it’s an EMS crew, an ER nurse, or an ICU physician, they all have immediate access to our expert team. The Avel physicians and nurses are there to support the bedside team throughout the patient’s care journey. We work together to bring consistency and ensure that nothing gets lost in translation.
Consistency isn’t just about comfort—it’s about outcomes. When care teams are aligned, protocols are followed, and information is shared in real time, patients get better, faster care. And in life-threatening situations, those seconds and minutes make all the difference.
Meeting Patients Where They Are
Healthcare is facing unprecedented challenges—staff shortages, financial pressures, and a growing demand for services throughout the country. But Avel eCare has perfected the technology and workflows that allow us to meet patients where they are, rather than forcing them to travel hours for care that should be available at their bedside—or even in their living room.
At Avel eCare, we’re not replacing local healthcare workers. We’re partnering with them to extend their reach and strengthen their teams. Whether it’s helping with an emergency intubation at 2 a.m. in a rural ER or supporting ICU nurses through difficult procedures, we’re providing peer-to-peer support that leads to better care and sustainable hospitals.
And this consistency of care extends beyond the hospital walls. Our tele-behavioral health services are helping law enforcement de-escalate mental health crises in the field, often preventing unnecessary ER visits or jail time. Our virtual school nurses are helping kids stay healthy and in the classroom. Our geriatric services are keeping nursing home residents safely cared for in place.
Quality and Innovation, Every Day
At Avel eCare, we’ve been at this for more than 30 years, and we’re not standing still. Every one of our physicians is board-certified and carefully selected. Every one of our service lines maintains rigorous quality standards that have led to JCAHO and ACCME accreditation. We train hundreds of providers each year in difficult airway management, and we’re integrating AI to improve ICU outcomes—reducing days on ventilators and getting more patients back home to their families.
But what I’m most proud of is the consistency we provide. In communities, night shifts, or high-pressure trauma cases, our teams offer clinical expertise and compassionate care—on demand, 24/7.
Healthcare Shouldn’t Depend on Your ZIP Code
I believe that where you live shouldn’t determine the quality of care you receive. Whether you’re in a large city or a remote community, everyone deserves consistent, high-quality healthcare. Avel eCare telemedicine makes that possible—not someday, but today.
We’re delivering a future of healthcare that’s connected, consistent, and compassionate. And we’re just getting started.
