Editor’s Note: This article originally posted on CipherHealth’s website.
COVID-19 has forever changed the way hospitals and health systems operate, including rapid adoption of telehealth and telemedicine services. According to Frost and Sullivan, demand for telehealth is expected to soar 64.3% in 2020 because of the pandemic and grow seven-fold over the next five years.
According to a recent survey, 75% of first-time telehealth patients expressed satisfaction with their visit and many expect telehealth to become a standard part of healthcare access. Still, many patients may be confused by the terms “telehealth” and “telemedicine” and may not understand how and when to access these services.
The terms are sometimes used interchangeably, and the meanings can vary from one health system to another. Traditionally, “telehealth” refers to clinical telephonic support, often occurring through call centers, and may incorporate a transfer option to elevate the concern to a specialty area best suited to address it. “Telemedicine” more commonly refers to virtual visits, such as a video chat and assessment completed by a provider. Click here to continue>>
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