Patient Satisfaction Takes on New Meaning in the Time of COVID – or Does It?

A study by JAMA Internal Medicine found that healthcare quality and outcomes don’t necessarily correlate with “patient satisfaction”.

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Editor’s Note: This article originally posted on CipherHealth’s website.

Lisa Romano, MSN, RN, CNO of CipherHealth agrees, citing in this interview she did with the American Association for Physician Leadership:

“Culture change within the organization…begins with…facing hard truths that ‘saving their life’ does not equate to a satisfied patient.”

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