The survey interviewed 101 U.S.-based healthcare executives and payers between Sept. 26 and Oct. 6 about their digital investments and how they are affecting their bottom lines and found that:
- Ninety-six percent believe that investment in technology is worth it.
- Ninety percent said after they shifted administrative responsibilities to a digital system, their organizations were able to focus more on the needs of their providers.
- Seven out of 10 respondents in the survey said they have yet to see return on investment with their digital investments.
- Fifty percent of respondents said they may not be seeing a return on investment due to “siloed tracking metrics.”
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