Researchers interviewed the leaders of 21 physician practices that use electronic communication extensively, as well as staff at six of those practices.
Results showed the practice leaders to be very motivated to embrace electronic communication. “There’s no way you can have a person-centered delivery system without having e-mail communication with patients,” said a leader at Seattle-based Group Health Cooperative in the study. In addition to improving patients’ experience, respondents said email and other electronic communication is convenient and efficient for the patient, and can deliver safe, high-quality care.
The major disadvantage identified was the additional work created for providers. One physician was quoted in the study as saying: “Each e-mail takes little time, but the e-mails add up. In one day, I’ve been in touch with 60 of my patients — 10 in person and 50 through e-mail.” Another physician agreed: “There’s no end to it. This has allowed us to work all the time.”
More Articles on Electronic Communication:
Manage Mobility: How to Keep Data Secure as Mobile Devices Proliferate
Engaging Consumers in Health — The Basis of a Sustainable Future
Report: Healthcare Should Embrace Digital Technology
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
