Researchers applied machine learning algorithms to healthcare data documenting the reasons behind patients leaving a hospital feeling satisfied or dissatisfied. The AI tool can then generate recommendations to improve patient satisfaction based on these reasons, according to a May 20 news release on the study.
Four things to know:
- The study results found the courtesy and respect of nurses and physicians, as well as communication between healthcare professionals and patients had a significant effect on a patient’s hospital experience.
- Pain management quality was critical to a patient’s experience. Patients who received proactive and effective care for their pain needs were more satisfied with their hospital visit.
- Promptness and helpfulness in addressing patient’s concerns or complaints was the most important aspect of patient-facing communication and was highly associated with improved satisfaction.
- Patient satisfaction has been shown to be associated with greater compliance and treatment adherence. By encouraging patients to provide feedback through patient surveys, hospitals will be able to improve the care they provide, a study researcher said.
