Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and agentic AI in call centers are enhancing patient access and reducing administrative…

Hospitals serving socioeconomically disadvantaged communities are less likely to adopt health IT tools such as telehealth and health information exchange platforms. The finding comes from a study published Sept. 5 in JAMA Health Forum, which analyzed 16,646 hospital-level and 9,218…

HHS has launched an initiative to modernize health data systems, aiming to deliver complete patient records at the point of care while reducing administrative burden. The initiative includes creating a national provider directory, digital insurance cards and updates to Medicare’s…

Contrary to popular belief, hospitals and health systems are proving to be fertile ground for technology careers. Forty U.S.-based health systems earned spots on Forbes’ list of top employers for tech talent, attracting professionals with mission-driven work, career growth opportunities…

Business technology leaders said it’s nearly impossible to measure return on investment for AI at this point, and organizations should instead prioritize innovation and the most promising projects, The Wall Street Journal reported. Many AI projects are still in the…

West Orange, N.J.-based RWJBarnabas Health plans to transition patients to paperless billing via MyChart starting Oct. 1. The 14-hospital system is the latest healthcare organization to turn on the Epic patient portal’s billing feature, which emails and texts statements to…

A government funding stopgap approved by the U.S. House of Representatives would extend Medicare telehealth flexibilities and CMS’ hospital-at-home waiver through November. The continuing resolution bill, which passed the House on Sept. 17 by a 216-210 vote, prolongs the programs…

Nashville-based Vanderbilt University Medical Center has begun a two-year project to identify and address care discontinuity in patients with obesity, backed by a $1 million grant from Eli Lilly and Co. The project team plans to analyze electronic health records,…

Meditech has added new workflow features to its Traverse Exchange interoperability solution, including a consolidated patient summary that gives clinicians streamlined access to patient data from multiple sources. The announcement was made at Meditech Live, the company’s annual leadership summit.…

Nearly half of healthcare organizations experienced a cybersecurity incident in the past year, and financial losses from those attacks are climbing sharply, according to a Sept. 18 report from Netwrix, a cybersecurity provider focused on data and identity threats. Here…