The survey updates the Patient-Centered Care Index, a nationwide, quarterly survey of 2,500 patients who have received physician care in the last six months. The survey measures patients’ perceptions of physicians’ delivery of patient-centered care on a five-point scale, where a four denotes patient agreement that physicians are effective at patient-centered care. In the most recent survey, the PCCI was at 3.46, leaving room for improvement on patient-centered care, according to the news release.
The PCCI examines patient-centered care through five aspects:
• Physicians understand patients’ situation and values and take these into account to make appropriate care decisions.
• Physicians help patients truly understand the options available for tests and treatments.
• Physicians help patients understand the evidence for or against various options.
• Physicians establish empathy and good communication with patients.
• Physicians involve patients in decision-making about their care.
Of these five areas, the latest results showed that physicians performed best in involving patients in decision-making, although they still performed below acceptable levels. Physicians had the lowest scores in trying to understand patients’ personal values and situation before recommending care and helping patients understand their options.
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