After almost a week of citing unexpectedly large volumes of web traffic as the reason for errors and slowdowns on Healthcare.gov, the federal health insurance exchange portal, HHS officials have confirmed website design flaws are at least partly to blame, according to a report in The Wall Street Journal.
The online marketplace needs coding updates and infrastructure changes as well as increased server capacity to better handle the current demand, HHS officials said Sunday, according to the report. IT experts who examined the site at the request of the WSJ concurred, finding lines of unnecessary coding and the absence of common website efficiency techniques to save on loading time.
HHS is currently working to remedy the situation. "We can do better and we are working around the clock to do so," said Joanne Peters, an HHS spokesperson, in the report.
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