One portion of the survey asked respondents how often they used the internet or, specifically, a smartphone to perform 10 healthcare-related tasks, from tracking fitness to filling prescriptions to attending virtual appointments. While more than half of those surveyed reported using the internet for general health research and tracking, far fewer actually accessed healthcare services online.
Here are the proportions of the nearly 1,000 adult respondents who complete the 10 tasks online at least a few times each year, in descending order, as presented in an accompanying article from KFF President and CEO Drew Altman, PhD.
- Research health symptoms: 70 percent
- Track fitness, nutrition or sleep: 51 percent
- Access medical records or lab tests: 44 percent
- Research the quality of providers: 40 percent
- Fill prescriptions: 39 percent
- Manage chronic conditions: 22 percent
- Manage healthcare spending: 21 percent
- Manage mental health: 20 percent
- Research the cost of services: 20 percent
- Access video calls with providers: 10 percent
Of these, the only two tasks more likely to be performed online by those over the age of 45 than those aged 18 to 44 were filling prescriptions and accessing records and test results.
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