Orange, Calif.-based Children's Hospital of Orange County has partnered with management technology provider Feedtrail to implement a platform for patient experience reporting.
The platform provides instant patient feedback to hospital administrators, who can then enact real-time changes, and covers hospitalists, the neonatal intensive care unit and the emergency department, according to a Feb. 28 news release shared with Becker's. Previously, the hospital was relying on post-discharge surveys to understand the quality of patient experience, according to Kat Burton, manager of patient and family experience at CHOC.
"When you're dealing with children in areas like the emergency department or NICU, the entire family can be stressed and anxious. It's imperative to us that we have the best tools possible to navigate the care journey for our families and that we can support them with engaging technology," she said.