American Well, CVS Health and Cleveland Clinic partner to deliver on-demand care to healthcare consumers

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Cleveland Clinic providers available for on-demand visits with CVS MinuteClinic customers in Ohio; telehealth service powered by American Well.

 BOSTON (April 13, 2016) – American Well today announced an industry-first collaboration in which its telehealth services will connect Cleveland Clinic providers with CVS MinuteClinic customers in Ohio for online and mobile doctor visits. The new telehealth service is made possible through American Well’s ongoing collaboration with CVS Health and its partnership with Cleveland Clinic.

Cleveland Clinic has built a variety of telehealth programs around American Well’s telehealth platform including its Express Care Online consumer offering. CVS MinuteClinic will offer American Well’s technology and services to provide telehealth to customers in Ohio, as well as West Virginia.

“Our long-term view of telehealth is that it’s not only a new, welcome service that we can offer our existing patients, but it’s a way for Cleveland Clinic to extend our reach and serve more people who need help. We believe that it is important to remove barriers to great care like time, travel and distance, and we’re making that possible through this partnership in Ohio,” Dr. Peter Rasmussen, medical director of distance health, Cleveland Clinic.

Telehealth is the ability for any patient, anywhere, to obtain a doctor visit for non-emergency urgent care needs – cough, rash, infection – as well as ongoing, chronic condition management, such as diabetes. In a 2015 American Well survey, 70 percent of consumers said they prefer an online video visit to an in-office setting to obtain a common prescription. Through the American Well and CVS Health partnership, consumers now have more choices when it comes to how they seek care, obtain a medical diagnosis and potential treatment.

See American Well for the full release.

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