Patients are increasingly turning to chatbots like ChatGPT and Claude for advice on how to fight medical bills with hospitals and payers, The New York Times reported.
In some cases, patients have received advice from the AI that assisted them with navigating a billing dispute with a hospital and payer or were pointed to other resources that could help, like financial assistance or nonprofits, according to the April 8 story.
But some experts who reviewed the exchanges told the newspaper that the chatbots sometimes gave wrong advice, misunderstanding laws or payer intricacies. OpenAI told The Times it has physicians test ChatGPT’s answers involving healthcare, including insurance and billing, while Claude developer Anthropic declined to comment.
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