After eight years working with AI technologies, the MyndYou team shares its experience delivering real results for healthcare systems, risk-bearing providers, and health plans. Read on for highlights and review the full results here.
“We know that AI technology can be a great enabler, when done safely and responsibly. We have created a sweet spot where we can use AI to the best of its abilities to enhance and support the work of clinicians,” said Itay Baruchi, PhD, MyndYou chief technology officer and co-founder. “We have the experience to innovate and leverage emerging AI developments while ensuring we provide the accuracy demanded by our healthcare partners, all focused on delivering real results that reduce costs and improve care.”
Practical AI for today’s healthcare providers
MyndYou combines AI with human intervention to address the burgeoning staffing challenge. MyndYou developed Eleanor, a conversational AI tool that talks to patients over the phone at key points along the care path, identifying patient needs, summarizing them and reporting back to the care team. With her on your team, you extend staff capacity, trim costs and improve quality of care — right now.
Eleanor isn’t designed to replace clinical staff; she doesn’t diagnose or deliver care. What she does do through empathetic communication with patients is gather vital insights and information clinicians need to deliver care at the top of their licensure.
How Eleanor helps: AI in action
Healthcare organizations have proven results working with Eleanor to:
- Extend reach without increasing headcount
- Ease the case-load burden
- Improve chronic care management
- Reduce costly no-shows
- Identify and address barriers to care
- Decrease readmissions
The case examples below demonstrate how customers can apply AI in their workflows and present highlights of results from MyndYou customers. Download the white paper to learn more.
- Extend reach. Eleanor enables you to engage more people without increasing headcount. She’s already made more than two million calls (about a third of them in Spanish) with an average duration of almost 3.5 minutes. For example, one health system used Eleanor to improve annual wellness visit attendance. Within two weeks, she achieved the organization’s monthly goal for outreach, freeing staff time to address other activities.
- Ease the case-load burden. Having Eleanor initiate clinical assessments and engagement optimizes clinician time. New England Life Care had Eleanor contact patients starting total parenteral nutrition infusion therapy. Eighty-nine percent of the people she spoke to completed the pre-visit assessment with Eleanor only. Those needing support were connected to a care team member, so providers could focus on top-of-license work.
- Improve chronic care management. Monitoring patients between visits has always been a challenge. When a New York health system wanted to improve ongoing patient monitoring, it deployed Eleanor to identify changes in status and chart side effects and complications. She flagged 15% of the patients for intervention by a care manager. As a result, hospitalizations among this patient population decreased by 33%.
- Reduce costly no-shows. At Montefiore Einstein Comprehensive Cancer Center, Eleanor reached out to colonoscopy no-shows, nearly doubling completion rates from 10% to 19%, with an overall 36% increase in patient volume.
- Identify and address barriers to care: Montefiore enlisted Eleanor to uncover the factors causing no-shows. She shared patients’ insights on harmful SDOH with navigators who worked directly with people to improve access to appropriate care and support better health and quality of life. Because of this combined effort, 25% of patients transferred to a navigator got their screenings, almost doubling no-show completions.
- Decrease readmissions. Augmenting predischarge interventions with post-discharge follow-up phone calls can limit adverse events and lower unnecessary utilization. Eleanor called patients for a New York-area system and reached 75% in two days and enrolled 90% in a 30-day monitoring program — an effort that reduced 30-day readmissions by 22%.
AI represents an improvement opportunity for healthcare organizations, yet in a noisy ecosystem, leaders need to focus on the real results to be delivered and not be swayed by the hype.
“Our customers are resource-constrained and are looking for ways to expand the care delivery and outreach results their teams deliver,” said Tali Segev, MPH, MyndYou vice president of customer success. “Working with customers, my team focuses on understanding their specific goals so we can implement our AI solution in the optimal way for them. When we add Eleanor, she becomes a valued coworker who helps the team deliver clinical improvement or financial savings. Customers don’t just want the latest technology, they want technology that fits into their workflows and delivers results. We make it easy to do that with Eleanor.”
