8 findings on consumer telehealth preferences

Providers are increasingly offering telehealth services, and consumers increasingly want telehealth services.

A recent poll conducted by Harris Poll on behalf of American Well found 64 percent of American adults are willing to have a video consultation with a physician.

Here are seven more findings on consumer telehealth preferences.

1. Consumers of all ages are interested in telehealth, but millennials express the highest interest (74 percent).

2. Consumers believe video consultations should cost less than in-person consultations.

3. Sixty-three percent of consumers believe high-definition video would provide the most accurate diagnosis.

4. For care needed in the middle of the night, 30 percent of parents would prefer a video consultation.

5. Seventy percent of consumers prefer to receive common prescriptions through a video consultation. Additionally, sixty-three percent want to refill prescriptions over video, 41 percent would want antibiotics, 30 percent would want blood pressure medication and 27 percent would want allergy or asthma medication.

6. The vast majority of consumers, 88 percent, want to select the physician providing the consultation instead of being randomly assigned one.

7. Seventeen million Americans would switch physicians if they offered video consultations.

The online poll gathered response from approximately 2,000 adults in the U.S.

More articles on telehealth:

St. Mary's awarded $1M to launch first telehealth program for kids in NY
Texas uses telemedicine to control healthcare costs for aging prison population
Arkansas lawmakers file bill to ban telemedicine abortions

Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.


Featured Whitepapers

Featured Webinars