University Hospital issues refund months after patient overpaid

University Hospital in San Antonio has issued a refund to a patient months after she overpaid her medical bill, according to a KSAT report.

The mother, Dora Tijerina, told KSAT she overpaid a bill she received last year and is owed $143 — money she could use for groceries and other necessities. She has been calling the hospital since December for her refund.

On Thursday, she was told by the hospital that her refund is on its way.

"University Health System works to maintain the trust of those who come to us for care, and keeping that trust also includes processing payments and refunds in a timely manner," the hospital said in a statement, according to the report. "A review of our records show that this family is due a refund after making monthly payments of varying small amounts towards a balance since May 2015. The overpayments came to our attention on March 18 and the refund request has gone through our standard review process. That review is complete and the refund is being issued today."

The hospital also apologized for the delay.

 

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