RCM tip of the day: Do your homework before outsourcing bills

Hospitals and medical practices should carefully weigh the pros and cons of keeping their billing in-house or outsourcing it, advised Marcy Marquis, client services manager at maxRTE, a provider of health insurance eligibility software.

"In-house billing is cheaper and provides more control. Outsourcing billing and [revenue cycle management] alleviates staff burden and increases collection rate and speed by reducing rejections and denials," she said.

But if an organization chooses outsourcing, Ms. Marquis recommended it consider cost, services offered, support, patient communication and where the data is hosted.

If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series.


More articles on healthcare finance: 

Oregon tax court can't invalidate fee assessed on hospital's net revenue, judge rules
Washington hospitals now must wait longer to send past-due bills to collections
Patients urged to share billing frustrations, organize to shape health policy

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