Ms. Lopez shared the following tip with Becker’s Hospital Review.
“As the healthcare industry transitions toward a more consumer-directed marketplace, it is essential for medical practices to become more patient-focused. Automating the pre-authorization process to simplify patient insurance eligibility verification and educating patients of their payment responsibilities is essential.
“Deploying a patient advocacy program for empowering your patients’ financial experience to improve loyalty, cost-to-collect and net collections can also be of tremendous help.”
If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the “RCM tip of the day” series.
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