RCM tip of the day: Automate & monitor metrics that matter

Drive improvement in revenue cycle by selecting and tracking metrics that push an organization to exceed, not simply hit, expectations.

Theresa Brandon, Managing Director, Novia Strategies: Reevaluate current or long time metrics to determine if they are still appropriate and meaningful. If performance has historically been meeting or exceeding expectations, it may be time to challenge your organization to focus on a different metric. Choose succinct, replicable and timely data with which to measure improvement opportunities. Establish accountability and require action plans when progress lags.

If you would like to share your RCM best practices, please email Carrie Pallardy at cpallardy@beckershealthcare.com to be featured in the "RCM tip of the day" series.

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