From arias to RCM: How opera singing helped Henry Ford Health's revenue cycle VP's healthcare career

Before she got into healthcare, Jennifer Rohs, vice president of revenue cycle at Detroit-based Henry Ford Health, was a professional opera singer. 

"Don't ask me how I got into healthcare revenue cycle from opera, but it's been quite the journey," she said on a March 2 episode of the Becker's Healthcare Podcast. 

She does, however, love when people ask her what she learned from her opera background that has helped her in revenue cycle. 

"You don't always think going from a creative career to a very finance-oriented segment has a lot of things in common, but I have found there's a lot that has been transferable," she said. "Some things more than others, but first is probably discipline."

She said when you study classical music, you really have to be self-motivated and very disciplined, spending "hundreds and hundreds of hours in the practice room."   

"No one makes you do that," she said. "The commitment and discipline required to perform at that level was very transferable to revenue cycle," she said. "You tackle problems in revenue cycle that are complex and have no easy solutions. You have to be disciplined in your approach and persistent." 

Ms. Rohs said she also finds revenue cycle to be a very creative enterprise. 

"With all of the complex issues that we face and really complex processes, there's a lot of room for creativity in how you design your work and your processes, technologies and automation." 

Listen to the full episode here

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