The video outlined 10 steps it claims hospitals and health systems take to improve their bottom lines at the expense of consumers:
- Take the matter out of consumers’ hands
- Let third parties control cost negotiation and care delivery.
- Convince consumers that insurers can spend money more effectively than consumers.
- Make the pricing structure overly complicated.
- Inflate retail prices to convince consumers insurers are getting them a deal.
- Keep prices hidden.
- Only provide price after services are rendered.
- Send consumers to collections if bills are unpaid.
- Obstruct potential legislation that might disrupt the system.
- Avoid paying taxes by declaring nonprofit status.
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