70% of Cerner clients say they wouldn't use the vendor's RCO services again

Seventy percent of Cerner customers said they would not use the information technology vendor's revenue cycle outsourcing services again, according to a recent KLAS Research report.

KLAS surveyed 140 healthcare providers about their experiences with their respective revenue cycle firms as well as how satisfied they feel with their vendor's RCO services. Across RCO firms, one-third of clients said they would not purchase their firm's RCO services again, according to the report.

Here are seven RCO vendors, ranked by overall customer satisfaction. The firms were scored on a scale of zero to 100.

1. Navigant: 89.0.
2. Ensemble Health Partners: 86.4.
3. R1 RCM: 82.4.
4. nThrive: 68.0.
5. Conifer Health Solutions: 66.1.
6. Parallon: 65.9.
7. Cerner: 52.7.

To access the full report, click here.

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