41% of patients use payment plans for medical expenses

A majority of patients have received a confusing medical bill, and many have received a bill they were unable to pay, according to Copatient's 2016 State of Medical Bill Confusion survey.

For the survey, Copatient polled more than 200 U.S. consumers.

Here are six survey findings.

1. About 72 percent of consumers said they have received a medical bill they didn't understand.

2. About 92 percent of respondents reported getting a medical bill they believed was too expensive.

3. Thirty-six percent said they received a medical bill they were unable to pay, and 41 percent reported using a payment plan to fulfill a financial obligation.

4. About 53 percent said they have tried to negotiate a medical bill, and 38 percent reported successfully lowering the amount-owed.

5. Nearly 60 percent of respondents did not know the definition of balance billing.

6. Nearly 70 percent had not heard of the Affordable Care Act's so-called Cadillac Tax.

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