The health IT firm conducted a survey in June of 200 healthcare professionals who work in claims and are part of the decision-making process for purchases expected to improve the claims process, according to the report. The sample represented primarily executive and management roles in finance and operations.
Those surveyed were asked to rank the top three reasons for denials, according to the report. Percentages listed indicate how often the associated reason was ranked first, when selected:
1. Authorizations — 48 percent
2. Provider eligibility — 42 percent
3. Code inaccuracies — 42 percent
4. Incorrect modifiers — 37 percent
5. Failure to meet submission deadlines — 35 percent
6. Patient information inaccuracy — 34 percent
T-7. Missing or inaccurate claim data — 33 percent
T-7. Not enough staff to keep up — 33 percent
T-9. Formulary changes — 27 percent
T-9. Changing policies — 27 percent
11. Procedure changes — 26 percent
12. Improperly bundled services — 22 percent
13. Service not covered — 19 percent
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