Why patients are giving up on portals

Although patient portals often have a lot of valuable features, patients' use of the portals is declining at surprising rates, according to an American Medical Association blog post.

One study, published in Health Affairs, found that 63 percent of insured adults who visited a healthcare provider in the past 12 months had not used a portal during the preceding year. Additionally, 40 percent of patients in the study reported not being offered a portal.

Below are the top five reasons why patients skip on portals, according to the study:

  1. Prefer to speak directly to with physician: 70 percent.
  2. No need to use the portal: 57 percent.
  3. No online medical record: 32 percent.
  4. No internet access: 25 percent.
  5. Privacy concerns: 22 percent.

To access the complete study, click here.

More articles on EHRs and interoperability:

New Hampshire hospital transitions to Epic EHR
House earmarks $1.6B for VA's EHR implementation in 2020
Illinois hospital chooses Epic EHR: 3 notes

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