Trinity conducts strategic review of EHR

Trinity Health in Livonia, Mich., is reviewing its EHR strategy as part of its People-Centered 2020 Strategic Plan, and one source familiar with the matter told Becker's Hospital Review the health system may be considering a switch from Cerner to Epic.

A Trinity spokesperson declined to comment on the EHR-transition rumor but explained it reviews its "EHR strategy on a regular basis to ensure it continues to meet the needs of our ministry and the people we serve."

The health system wants to shift from producer-centered, which emphasizes volume, to people-centered, which emphasizes population value. This shift is being driven by the retail health market, value networks, transparency and financial incentives, according to a presentation on its plan.

As part of its strategic plan, Trinity is reviewing five focus areas: people-centered care, engaged colleagues, operational excellence, physicians and clinicians, leadership nationally and effective stewardship. This includes building an "integrated revenue cycle capability that ensures effective capture of all revenue opportunities," according to the presentation. To help drive its revenue initiatives, the health system will deploy innovative technologies with patient-facing communication tools that enable 24/7 assistance, live chat, mobile and self-service solutions.

The 2018 review launched in March, and Trinity staff were updated in early April. Staff will be updated again in May, the spokesperson said.

Trinity Health serves more than 30 million patients across 94 hospitals in 22 states. It reports annual operating revenues of $17.6 billion and assets of $23.4 billion, and it returns $1.1 billion to its communities each year in charity care and benefit programs. It is not clear how much the system invested into the strategic review.

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