Hospitals and clinics will be able to collect patient surveys through Epic’s MyChart, with the goal of accelerating the time between feedback and action. Press Ganey will identify issues delivered through the patient feedback surveys and use natural language processing and automation to notify the right teams in Epic.
Early adopters of the expansion include Vanderbilt University Medical Center in Nashville, Tenn., and NYU Langone Health.
“At NYU Langone we have recognized the value of data for excellent care delivery and patient experience,” said Nader Mherabi, chief digital and information officer of NYU Langone Health. “So it is imperative that the industry work together to harvest the value.”
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